Tag Archive | "customer"

Managing difficult customers – expectations and the No word.

As project managers there is an expectation that we will be under pressure to meet our objectives. Pressure can be good – it facilitates activity and does to a certain degree help get things done. Pressure usually comes from two things firstly the desire to do a good job and secondly from the customer. Its […]

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Can the Project Manager ever say no to the customer

As we put in our article – 5 ways in which a client can ruin a project – customers can be a disruptive influence in the successful execution of a project – in particular where elements such as requirements, schedules, funding etc are not robust. We all know that projects can be an iterative process […]

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5 ways in which the Client can ruin a project

Despite that all projects require some form of resources, the role of the customer, and its relationship with the project team can in many circumstances become complex. Whilst the client is integral to the project – they approve the budget after all, their roles and responsibility can be ambiguous. There are no hard and fast […]

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